Frequently Asked Questions

HELPDESK SYSTEM
http://helpdesk.jetweb.co.za


This is where you log any queries when it relates to your BMS, LMS or ELP System.  Please note that this is not related to any website or hosting queries.  Please go to http://tickets.jetweb.co.za for those kinds of support queries.

We also use this system to communicate about your project progress.

All notifications from the ticket system will be received in your inbox via the email helpdesk@jetweb.co.za. These are automated emails.

TAKE NOTE: All emails you receive will have a ticket number in the subject line.  Please understand that each ticket number refers to a different issue.  You can reply to ticket emails and it will log automatically but they are easier to manage via the web interface.

WEB INTERFACE

Your tickets are easier to manage via the web interface.  It is a more summarised view of liaison between you and our team than trying to search through emails.

1. Navigate to http://helpdesk.jetweb.co.za in your browser.
2. Make sure you are on the correct system.  We use different systems. Make sure yours states that this is Systems Support for the Jetweb Support Team.
   
   
3. Sign in to see all your tickets or open a new ticket.
   
   
4. Sign In: We have enable account creation or security purposes so please create and account if you have not already done so.
   If you use the email address you have used for past tickets, you will see them all after your account is created.
   
   
5. Open a New Ticket: To open a new ticket, click on Open a New Ticket and fill in all the fields.
   
   
6. If all else fails, please contact Jetweb on 011 719 0700 to gain telephonic assistance on how to use the system.  Please note that you can also email support@jetweb.co.za. This is a more central email address that is monitored but we would prefer if you could use the ticket system.
7. Last but not least, we are trying to develop the FAQ section so we hope to have more information on there for both you and your clients.