Welcome to Jetweb Systems Support

LMS, BMS, ELP and all other systems created by Jetweb

In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

For Clients that have entered into an SLA with Jetweb, we offer the following response times:

Jetweb will respond to the issue with a proposed solution or plan of action within:

• Priority 1: Critical Impact to a production system - 3 Hours
• Priority 2: Critical Impact to a development system - 8 Hours
• Priority 3: Major Impact to production or development - 10 Hours
• Priority 4: Moderate Impact to production or development - 16 Hours
• Priority 5: Request for advice or product enhancement - 36 Hours

Should you not be on SLA with us, please do not log any new tickets as they may get removed.  Rather contact your Project Manager.